Shipping & Contact
How long will my order take to arrive?
Orders are usually dispatched within 1–2 business days.
Estimated delivery times:
- Sydney Metro: 1–3 business days
- NSW Regional: 2–5 business days
- Interstate: 3–7 business days
Delivery times may vary during peak periods.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number so you can follow your delivery.
Can I change or cancel my order?
If your order hasn’t been dispatched, please contact us as soon as possible. We’ll do our best to make any changes or cancellations before it ships.
How can I contact Aroma Mist Scents?
Our friendly team is here to help with product advice, technical support and commercial enquiries.
Phone: 0406 070 734
Email: info@aromamistscents.com.au
Payments
What payment methods do you accept?
We accept secure online payments using major credit and debit cards.
Is my payment secure?
Yes. All online payments are processed through secure, encrypted payment gateways.
Commercial Services
Do you offer commercial scenting solutions?
Yes. We offer commercial diffuser rental options with scheduled fragrance refills and servicing. Contact us at info@aromamistscents.com.au for a customised quote.
How often do you service commercial machines?
Service intervals are based on your fragrance usage, but most commercial machines are serviced every 4–8 weeks.
Do you provide installation?
Yes. We install and set up your diffuser machine to ensure optimal fragrance coverage and performance.
Can you recommend the right machine for my business?
Absolutely. We assess your space and recommend the most suitable diffuser machine and fragrance based on your coverage requirements.
Can I choose my own fragrance?
Yes. You can choose from our range of luxury hotel-inspired, perfume-inspired, and signature fragrances, and change scents during future refills if desired.
What is included in the service?
Our commercial service includes machine installation, fragrance refills, routine maintenance, cleaning, performance checks, and ongoing support.
Do you offer free consultations?
Yes. We offer complimentary consultations to help you find the best scenting solution for your business.
Diffusers
Which diffuser is right for me?
We offer:
- Residential Diffusers
- Commercial Diffusers
- HVAC Diffusers
- Car Diffusers
If you’re unsure which model is right for your space, contact our team for personalised advice.
What is your return policy for Diffuser Machines?
If you receive a faulty or damaged item, please contact us within 7 days of receiving your order. We will assess the issue and, where applicable, arrange a replacement, repair, or refund in accordance with Australian Consumer Law.
How can I connect my diffuser to my device?
Most Aroma Mist diffuser machines can be connected via the dedicated mobile app using Bluetooth or Wi-Fi, depending on the model. Simply download the recommended app, follow the pairing instructions in the user manual, and you’ll be able to adjust schedules, fragrance intensity, and other settings from your device.
How often should I clean my diffuser?
We recommend cleaning your diffuser every time you change fragrances or every 2–3 months to ensure optimal performance and scent quality.
Do your diffusers come with a warranty?
Yes. All Aroma Mist Scents diffusers include a manufacturer’s warranty covering manufacturing defects. If you experience any issues, please contact our support team.
Fragrance Oils
How should I store my fragrances?
To maintain the highest fragrance quality:
- Store bottles in a cool, dry place.
- Keep away from direct sunlight and heat.
- Always keep the cap tightly sealed when not in use.
- Keep out of reach of children and pets.
How can I smell a fragrance before purchasing?
We offer 5ml fragrance samples, so you can experience a scent before purchasing a full-size bottle. If you’re unsure which fragrance to choose, our team is happy to provide personalised recommendations.
How long does a 500ml fragrance oil bottle last?
The longevity of your fragrance depends on the diffuser model, scent intensity setting, run/pause setting, operating hours, and room size.
Typical usage:
- Residential 500ml: 4-6 weeks per bottle, depending on daily operating hours and coverage area.
- Commercial 1000ml: 6–8 weeks per bottle, depending on daily operating hours and coverage area.
You can easily adjust the scent intensity through your diffuser settings to increase or decrease fragrance consumption.
Do the fragrances work with all diffusers?
Our fragrance oils are specially formulated for cold-air nebulising diffusers.
For the best performance, we recommend using Aroma Mist Scents diffusers. While our oils may work in many cold-air scent diffusers, we cannot guarantee compatibility with every brand or model.
Our oils are not recommended for ultrasonic water diffusers unless specifically stated.
Can I adjust the scent strength?
Yes. Most Aroma Mist Scents diffusers allow you to adjust both the fragrance intensity and operating schedule, giving you complete control over your scent experience.
Are your fragrances safe?
Yes. Our premium fragrance oils are specifically designed for cold-air diffusion systems and are intended for safe indoor fragrance use when used as directed.
Can I purchase replacement fragrance bottles?
Absolutely. Once your diffuser is running low, you can reorder your favourite fragrance whenever you need.
Are the fragrances inspired by luxury hotels and perfumes?
Yes. We offer a range of fragrances inspired by luxury hotels and popular perfumes, allowing you to enjoy premium scents in your home, office or business.
What is your return policy for Fragrance Oil?
Please note for hygiene reasons, opened or used fragrance oils cannot be returned unless they are faulty.